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Web Help Desk, Sitel's New Standard


The news as of the first coffee this morning, and the music is as classic as classic rock gets -- The Rolling Stones' Sticky Fingers, pure solid 24-karat rolled gold: ArrivedOK, a product described as a "personal flight arrival tracker and arrival...
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Google Docs Users Spend Only 5 Minutes per Month o


Compete says that, on an average, a unique visitor to Google Docs logs in to his/her account just on 3 days per month. And the overall engagement level is even worse because an average visitor is spending just about 5 minutes per month on the Google...
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Congratulations to Citysearch!


When a long-standing Internet brand and IAC property redesigns, itís bound to garner much buzz and attention.†Citysearch, a pioneer in the local search market, recently unveiled the†beta of their site redesign. Adaptive Path is thrilled to see the...
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Salesforce.com in Gartner, Web Suite, Loyalty Lab


The news as of the first coffee this morning, and the music is a nice Sonny Rollins album for a cool, slightly overcast day, Saxophone Colossus. Some critics call this album a great jazz classic, that may be, First Coffee doesn't know jazz well...
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How to rate the fully satisfactory performer


Probably the toughest call that managers have to make is how to rate the individual whose performance all year has been fully satisfactory, where there are no important deficiencies that have to be worked on, and where the person has made some...
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Spend more time planning than reviewing


Managers often ask how much time should they spend appraising compared to planning for the...
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