Trouble Ticketing System

Performance appraisals should never be conducted in isolation of the overall business direction. It is important to link each person's goals and objectives back to the business overall goals and objectives.
Unless each person can clearly see how their job contributes to at least one part of the business success, then they begin to wonder if their job really needs to exist and if they are adding value to the organisation.

The way to do this by starting with the overall list of goals and objectives for the company - each person in a company is either directly contributing to a goal or supporting someone who is directly contributing to a goal.

You can ask both yourself and each employee two questions:

1. How does your position contribute to the overall goals of the business?
2. How will you know when you are successful?

These two questions are deceptively simple, but taking the time to really dig for the answers will start to create a stronger alignment between each person and the overall success of the business.

Until next time

Ingrid Cliff

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Heart Harmony - Employee performance appraisals